Revenue Guest Experience Leader

1 day ago


Makkah, Makkah Province, Saudi Arabia Rotana Hotels Full time

**Key Responsibilities:**

Some of your key responsibilities will include:

  • Cooperating fully with any customer requiring assistance and anticipating their needs.
  • Ensuring that room reservations and group reservations procedures are thoroughly applied.
  • Maintaining an awareness of guest profiles through our system and knowing the required operation procedures of Opera.
  • Showing complete product knowledge and understanding rate structure and applying rate management.
  • Positively contributing to all sales activities within the hotel and maximizing sales opportunities.
  • Ensuring that all incoming calls are answered as per our standards and that information received by fax is inputted correctly and tallies with the computer.


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