Guest Services Manager

19 hours ago


Makkah, Makkah Province, Saudi Arabia Rayhaan Hotels & Resorts Full time
About Us

Rayhaan Hotels & Resorts is a leading hospitality provider, committed to delivering exceptional guest experiences and driving sales growth. Our team is passionate about providing creative solutions to our guests, and we're looking for like-minded individuals to join us.

The Ideal Candidate:

  • Understanding Hotel Operations: Proven ability to deliver extraordinary levels of customer service and provide creative solutions;
  • Teamwork: Excellent communication skills and a proactive approach;
  • Planning for Business: Strong drive for results when undertaking initiatives to generate additional revenue.

Responsibilities:

  1. Giving full cooperation to any customer requiring assistance with a prompt, caring, and helpful attitude and anticipating clients' needs.
  2. Being thorough with the application of room reservations and group reservations procedures.
  3. Maintaining an awareness of guest profiles through the system.
  4. Ensuring all administration procedures are maintained to hotel and company standards.
  5. Positively contributing to all the sales activities within the hotel and maximizing sales opportunities.

Requirements:

  • Education: A degree within the hospitality field;
  • Experience: Minimum of two years of experience in hotel reservations;
  • Skills: Excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.


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