Guest Services Manager
19 hours ago
Rayhaan Hotels & Resorts is a leading hospitality provider, committed to delivering exceptional guest experiences and driving sales growth. Our team is passionate about providing creative solutions to our guests, and we're looking for like-minded individuals to join us.
The Ideal Candidate:
- Understanding Hotel Operations: Proven ability to deliver extraordinary levels of customer service and provide creative solutions;
- Teamwork: Excellent communication skills and a proactive approach;
- Planning for Business: Strong drive for results when undertaking initiatives to generate additional revenue.
Responsibilities:
- Giving full cooperation to any customer requiring assistance with a prompt, caring, and helpful attitude and anticipating clients' needs.
- Being thorough with the application of room reservations and group reservations procedures.
- Maintaining an awareness of guest profiles through the system.
- Ensuring all administration procedures are maintained to hotel and company standards.
- Positively contributing to all the sales activities within the hotel and maximizing sales opportunities.
Requirements:
- Education: A degree within the hospitality field;
- Experience: Minimum of two years of experience in hotel reservations;
- Skills: Excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.
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