Front Office Operations Manager
1 week ago
Job Overview:
We are seeking a highly skilled Front Office Operations Manager to join our team. As an Assistant Director of Front Office, you will be responsible for overseeing the daily operations of the front desk, guest services, and concierge departments.
Key Responsibilities:
- Assist in managing and supervising the front desk, guest services, and concierge teams.
- Ensure smooth and efficient check-in and check-out processes for guests.
- Handle guest inquiries, complaints, and requests in a professional and timely manner.
- Train front office staff on guest service standards, procedures, and policies.
- Collaborate with other departments to ensure seamless communication and exceptional guest experience.
Candidate Requirements:
- Bachelor's degree in Hospitality Management or related field.
- Proven experience in front office operations, with at least 2 years in a supervisory role.
- Excellent communication, leadership, and problem-solving skills.
- Strong organizational and multitasking abilities.
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