Payments Operations Lead

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full time

About Us

Saudi Arabia's leading fintech platform, dedicated to making people's dreams come true, builds a customer-centric financial super-app.

We serve millions of users across the GCC region and partner with top global and regional brands, redefining shopping, payments, and banking experiences.

About the Role

We're seeking a Senior Product Manager for our Payments team. As a key leader, you'll drive the development of cutting-edge platforms that enable seamless transactions across our ecosystem.

You'll draw on your expertise in Payment Acceptance, including payment processing systems, orchestration, and PTSPs, to design, develop, and optimize secure, scalable, and high-performing payment integrations and platforms.

Your work will directly impact millions of users, supporting our mission to redefine shopping, payments, and banking experiences.

Responsibilities:

  • Scale Tamara's payment integration with PTSPs and orchestration layer through platforms, ensuring routing flexibility, downtime resiliency, and integration scalability.
  • Manage PCI DSS-compliant payment journeys, including Apple Pay and card processing flows, collaborating with Security and Infra teams for ongoing compliance.
  • Lead third-party PTSP and payment gateway and processor integrations (e.g., Checkout.com, Amazon Payment Services, MPGS, CYBS), ensuring seamless switching and optimization across providers.
  • Optimize payment performance metrics, including success rate, cost, and availability by driving initiatives such as 3DS testing, MCC routing, and retry logic improvements.
  • Develop and execute product strategies aligned with Tamara's business goals—ensuring scalability, cost-efficiency, and reliability across all payment systems.
  • Partner closely with Risk, FinOps, Card, Engineering, and other operational teams.
  • Drive experimentation and continuous improvement through data-driven decision-making and structured A/B testing.

What We're Looking For

  • 5+ years of product management experience, with at least 2 years in payments, fintech, or platform infrastructure.
  • Familiarity and experience with local payment schemes and regulations in KSA and UAE.
  • Proven experience managing complex payment integrations, orchestration platforms, and PCI-compliant systems.
  • Strong understanding of payment acceptance lifecycle, including authorization, settlement, retries, and reconciliation.
  • Demonstrated executional excellence with a track record of delivering mission-critical systems and improvements.
  • Excellent collaboration skills across technical, business, and compliance stakeholders.
  • Deep product thinking with the ability to simplify complex systems into intuitive, scalable solutions.
  • Data-driven and detail-oriented, with experience conducting experiments, metric analysis, and product iteration.
  • A natural leader who thrives in ambiguity, brings clarity to chaos, and rallies cross-functional teams around shared goals.

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