IT Service Delivery Professional

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Giza Systems Full time

About the Role

Giza Systems is seeking an experienced IT Service Delivery Specialist to join our team. In this role, you will be responsible for delivering high-quality IT services to our customers.

Key Responsibilities

  1. First-Level IT Support: Provide first-level support to our customers according to corporate standard IT policies and procedures.
  2. Custody and Asset Management: Manage all company custody and fixed assets, including laptops, PCs, and servers, for new staff, resigned staff, temporary custody, and any custody transfer.
  3. Information Security: Implement, maintain, and adhere to corporate Information Security Policies.
  4. Account Management: Perform account creation/update activities (Mail, AD, Voice, etc.).
  5. Service Desk: Receive and handle service desk tickets acting as level 1 support for all IT services and solutions used; desktop components; hardware, software, business solutions, etc.
  6. Desktop Support: Perform all desktop support functions including but not limited to OS support, laptop hardware troubleshooting, printing support, and voice system support.
  7. Policies and Controls: Ensure the implementation of desktop policies and controls.
  8. Hardware Support: Support all desktop hardware (PCs/Laptops, Printers, Voice, etc.) and report faulty equipment within the company to senior service delivery staff.
  9. SLAs and KPIs: Adhere to SLAs (Service Level Agreements) defined for all types of IT services within scope.
  10. Knowledge Sharing: Share knowledge with the team regarding the resolution of unknown issues.
  11. Process Understanding: Understand and implement IT processes.
  12. Feedback and Improvement: Provide feedback contributing to process improvement/Revamp.
  13. Knowledge Base: Contribute to the knowledge base by adding new technical problems/errors and how to resolve them.

Personal Skills Required

  • Good interpersonal skills.
  • Good problem-solving techniques.
  • Ownership and self-motivation.

Technical Skills Required

  • Operating systems (Windows 10/Windows Server).
  • ITIL Foundation.
  • Basic Network Knowledge.
  • Microsoft desktop applications.
  • Basic hardware support.

Education

B.Sc. of Engineering, Information Technology or equivalent.

Job Location: Riyadh, Saudi Arabia

Job Role: Information Technology

Years of Experience: Min: 2, Max: 3



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