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Mobility Operations Manager

2 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia JASARA Program Management Company Full time
Job Summary

JASARA Program Management Company is seeking a highly skilled Mobility Lead to join our team. The successful candidate will be responsible for creating and coordinating a centralized approach to onboarding and mobilization, ensuring a seamless experience for employees and their dependents.

Key Responsibilities
  • Onboarding and Offboarding Procedures: Oversee the overall onboarding and offboarding procedures of incoming employees, ensuring a smooth transition and minimizing disruptions.
  • Process Development: Develop and implement processes to provide a cohesive 'Qiddiya experience' for all candidates, including transfers, ground transportation, and mobility-related activities.
  • Transportation Coordination: Specifically coordinate transport, vehicles, and drivers for onboarding activities, including collection from airport, first day, visitors, etc.
  • Service Level Standards: Develop a centralized suite of services and initial service level standards to ensure that employees and their dependents receive a high level of support and begin a successful settling-in period at the employment location.
  • Employee Feedback: Regularly measure employee feedback on their experiences and develop a model for continuous improvement.
  • Process Innovation: Explore innovations that create efficiencies in process, communications, and enhance overall user experience in support of project support services, mindful of cost vs value to program and employee.
  • Employee Inquiries: Attend to inquiries of incoming employees that pertain to the schedule of services.
  • New Hire Orientation: Support the New Hire Orientation.
  • Process Documentation: Develop 'how to guides' to support new hire processes to be included in the individual New Hire Packages.
  • Mobilization Forecasting: Work closely with the Delivery Partner mobilization teams to forecast mobilization numbers, ensuring service levels are maintained through peaks.
  • Regular Communications: Regular follow-up communications with inbound candidates.
  • Process Rigor: Ensure all steps in the process are rigorously documented.
  • Reporting: Report on the status of mobilization in line with SLAs.
  • Concierge Support: Support the Concierge Lead as a second-line support.
Key Relationships
  • Supervision Received: Program Support Manager, Recruitment Senior Manager.
  • Supervision Given: Program Support Leads across QIC Delivery Team.
  • Internal Contacts: QIC Delivery Teams.
  • External Contacts: External Suppliers, Travel Agents, Landlords, back-office HR, Recruitment, mobilization, and Government relations.
Requirements
  • Experience: 5+ Years in Human Resources field, or High Diploma in Human Resources, Business Administration and 5+ Years work experience in Human Resources field, or High School and 6+ years work experience in Human Resources field.
  • Skills: Experience coordinating high volume service within a fast-paced environment. Bachelor Degree in Business Administration, Human Resources, English translation, and English Literature. Excellent Microsoft Office skills required. Strong team and collaboration skills. Ability to communicate at all levels. Fluent Arabic and English language skills preferred.
  • Preferred Qualifications: Proven experience working in a fast-paced administrative environment that involved working with internal and external stakeholders and business leaders with a developed understanding of HR and recruitment processes. Strong attention to detail and professional written and verbal communication skills. Local experience in Riyadh, Saudi Arabia is preferred.