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Senior CX Strategist

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Qiddiya Investment Company Full time

We are looking for a Senior CX Strategist to drive customer satisfaction and engagement at Qiddiya Investment Company. As the Director-Customer Experience, you will be responsible for leading the development and execution of a comprehensive customer experience strategy that aligns with our business goals and growth objectives.

About the Role:

This is an exciting opportunity to join our team and make a meaningful impact on customer satisfaction and engagement. You will work closely with cross-functional teams to design and optimize the customer journey from initial brand awareness to post-sale interactions.

The ideal candidate will have a proven track record in customer experience leadership, with a minimum of 10+ years of experience in customer experience, service excellence, or customer relations leadership. Sector experience in real estate development or consulting firms that have worked on property development customer experience design setup is highly desirable.

Key Responsibilities:
  1. Strategy & Leadership: Develop and execute a customer-centric strategy aligned with our business goals and growth objectives.
  2. Customer Journey Mapping & Process Optimization: Design and optimize the customer journey from initial brand awareness to post-sale interactions.
  3. Customer Engagement & Satisfaction: Develop and implement customer service training programs for frontline teams.
  4. Technology & Digital Experience: Leverage technology to enhance customer interaction and support.
  5. Team Development & Management: Build and manage a high-performing customer experience team.
Requirements:
  • Minimum 10+ years of experience in customer experience, service excellence, or customer relations leadership.
  • Sector experience in real estate development or consulting firms that have worked on property development customer experience design setup.