Delivery Experience Specialist

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Delivery Hero SE Full time

Delivering Exceptional Customer Experiences: A Career Opportunity

Job Description
  • Strategic Logistics Planning and Execution
  • Delivery Time Reduction and Enhancement
  • NPS Score Improvement through Delivery Experience

About Us

We are a leading player in the delivery space, driven by our passion to deliver exceptional customer experiences.

With operations across 70+ countries, we strive to revolutionize the way people shop and receive their goods.

Key Responsibilities:

  • Develop and implement strategic logistics plans
  • Manage reduction of delivery time
  • Manage delivery experience NPS score improvements
  • Enhance orders stacking process
  • Manage reduction of all Hungerstation failures logistical, Vendor operation, and customers
  • Work with Delivery hero central team to enhance logistics service in KSA
  • Manage reduction of wastage per order
  • Manage changing logistics operation model from On-demand to shift model
  • Manage enhancements of orders dispatching algorithm
  • Build better control metrics of riders' performance
  • Manage logistics performance during Holidays, National days, and monitor performance during the weekend
  • Ensure stakeholder readiness by providing training, workshops, customer and supplier communications, and any support needed for all changes within their respective field
  • Ensure that the Divisions involved in the change initiative are prepared for all changes required to ensure sustained morale levels and minimal impact on the culture
  • Review all change issues and provide recommendations on proper initiatives in order to ensure creating a vibrant work environment
  • Lead and guide project management teams in planning and organizing divisional and organizational projects for their respective Division
  • Direct and control projects to ensure that project cycles are completed, and parameters (cost budget, timelines, scope, and quality) are met, monitored, and in line with the required quality and standards
  • Lead initiatives and growth projects aligning corporate departments for seamless execution

Qualifications

  • 7+ years in Logistics or relevant experience
  • Bachelor's degree in industrial engineering, Supply Chain, or Operations Management
  • Master's degree in a relevant field is preferred


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