Workforce Optimization Specialist
6 days ago
About 2P Perfect Presentation
We are a dynamic company that values efficiency and productivity in our operations. As a leading provider of innovative solutions, we are seeking a highly skilled WFM Specialist to join our team.
Job Summary
The WFM Specialist will play a critical role in optimizing our workforce management process. This involves creating and maintaining accurate schedules, monitoring adherence, and analyzing data to identify trends and areas for improvement.
Key Responsibilities
- Workforce Scheduling
- Create and maintain accurate workforce schedules based on forecasted demand
- Ensure schedules are aligned with business objectives and operational requirements
- Adherence and Monitoring
- Monitor real-time adherence to schedules and make necessary adjustments
- Identify and address any deviations from scheduled work patterns
- Data Analysis and Reporting
- Analyze historical data to identify trends and make recommendations for process improvements
- Provide regular reports and analysis on workforce performance and productivity
- Collaboration and Communication
- Collaborate with various departments to gather data and ensure accurate forecasting
- Communicate effectively with stakeholders to ensure seamless workflow
Requirements
- Bachelor's degree in a relevant field, such as Business Administration, Operations Management, or a related field
- Certification in COPC or HPMT (High Performance Management Techniques) is preferred
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
- Ability to work under pressure and meet tight deadlines, with a focus on delivering high-quality results
- Experience with workforce management software and a strong understanding of call center operations and best practices
What We Offer
As a WFM Specialist at 2P Perfect Presentation, you will have the opportunity to work with a talented team of professionals who share your passion for excellence. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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