Payment Operations Manager

20 hours ago


Makkah, Makkah Province, Saudi Arabia Salla E-Commerce Platform Full time
Payment Operations Manager

The Payment Operations Manager plays a pivotal role in ensuring the seamless and secure processing of payments for Salla E-Commerce Platform's merchants and customers. This position requires a strong leader who can manage a team of payment specialists to optimize payment transactions, resolve issues, and drive business growth.

Key Responsibilities
  1. Lead a team of payment specialists to process, reconcile, and monitor transactions.
  2. Develop and implement operational policies, procedures, and controls to ensure compliance with industry regulations.
  3. Analyze data to identify trends and implement process improvements to enhance efficiency and customer experience.
  4. Serve as the primary point of contact for merchants and providers to resolve payment-related issues.
  5. Collaborate with the Fraud Risk Analytics team to develop fraud detection and prevention measures.
  6. Identify automation and integration opportunities to streamline operations.
  7. Monitor performance metrics, KPIs, and SLAs and report on the health of the payment ecosystem.
  8. Contribute to the development and enhancement of payment-related platform features.
  9. Provide subject matter expertise and recommendations to cross-functional teams.
  10. Stay updated on industry trends, technologies, and regulations, and implement necessary changes.
  11. Partner with Product Managers to drive innovation and improve user experience.
  12. Manage and develop the team to operate 24x7x365 financial support and payment processes.
  13. Support launches of new payment options and partner onboarding.
Requirements
  1. Bachelor's degree in Computer Science, Finance, or a related field.
  2. 5+ years of Payment Gateways Operations management experience, preferably in e-commerce or financial services.
  3. Strong understanding of payment processing workflows, gateways, and integrations.
  4. Familiarity with industry regulations, security standards, and fraud prevention strategies.
  5. Proficient in data analysis, reporting, and process optimization.
  6. Excellent project management, problem-solving, and decision-making skills.
  7. Proven ability to lead and motivate a team of payment specialists.
  8. Effective communication and stakeholder management skills.
  9. Experience with reconciliation, dispute resolution, and chargeback management.
  10. Strong quantitative and analytical skills, with proficiency in financial modeling and databases.
  11. Ability to understand business operations and their impact on the finance team.
  12. Vital research, critical thinking, and problem-solving skills.
  13. Experience with B2C technology, fintech, and/or payment services is advantageous.


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