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Retail Operations Manager

2 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia SEPHORA Full time
About the Role

We are seeking a highly skilled and experienced Retail Operations Manager to join our team at Sephora. As a key member of our leadership team, you will be responsible for driving sales growth, improving customer experience, and optimizing store operations across our region.

Key Responsibilities
  • Drive Sales Growth: Develop and implement strategies to increase sales revenue, improve conversion rates, and enhance customer engagement.
  • Improve Customer Experience: Ensure that every customer interaction is exceptional, and that our stores consistently meet or exceed customer satisfaction targets.
  • Optimize Store Operations: Analyze store performance data, identify areas for improvement, and implement changes to optimize store layouts, inventory management, and staff productivity.
  • Lead and Develop Teams: Coach, mentor, and develop store managers and staff to ensure they have the skills and knowledge needed to succeed in their roles.
  • Collaborate with Cross-Functional Teams: Work closely with marketing, merchandising, and other teams to ensure alignment and effective execution of company initiatives.
Requirements
  • 7+ years of experience: In retail operations, sales, or a related field, with a proven track record of driving sales growth and improving customer experience.
  • Leadership and Management Skills: Proven ability to lead and develop high-performing teams, with a focus on coaching, mentoring, and developing staff.
  • Analytical and Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and develop effective solutions.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with store managers, staff, and cross-functional teams.
  • Business Acumen: Strong business acumen, with a deep understanding of retail operations, sales, and customer experience.
What We Offer
  • Competitive Salary and Benefits: A competitive salary and benefits package, including health insurance, retirement savings, and paid time off.
  • Opportunities for Growth and Development: Opportunities for growth and development, including training, mentorship, and career advancement.
  • Collaborative and Dynamic Work Environment: A collaborative and dynamic work environment, with a focus on teamwork, innovation, and customer satisfaction.