E-commerce Customer Care Associate
3 days ago
About the Opportunity
We are seeking a highly skilled and dedicated individual to join our team as an E-commerce Customer Care Associate. As a key member of our SPS team, you will be responsible for providing exceptional customer service to our e-commerce customers.
About Amazon
At Amazon, we strive to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. Our goal is to provide customers with an unparalleled shopping experience by giving them low prices, vast selection, and convenience.
Key Responsibilities
- Supporting E-commerce Customers**: You will be the primary point of contact for our e-commerce customers, responding to their queries and resolving issues in a timely and efficient manner.
- Managing Inbound/Outbound Communication**: You will handle high volumes of phone calls, emails, and chats with e-commerce customers, ensuring that all interactions are resolved quickly and effectively.
- Providing Solutions**: You will identify e-commerce customers' needs, research every issue, and provide solutions to ensure that our customers have a seamless experience on our platform.
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