Front Desk Ambassador
5 days ago
Join Our Team
We are seeking a talented Courtesy Host/Hostess to join our front-of-house team at Sofitel. As a key member of our staff, you will be responsible for providing warm and welcoming experiences for our guests, setting the tone for their stay with us.
About the Role
- Greet and welcome guests, offering them a refreshing drink and guiding them to their seats.
- Manage reservations and seating arrangements, ensuring optimal use of space and minimizing wait times.
- Monitor and manage inventory levels, ordering supplies and managing cash handling procedures.
- Respond to customer feedback, addressing concerns and escalating issues to management as needed.
- Maintain accurate records and reports, adhering to company policies and procedures.
Requirements
- High school diploma or equivalent required
- Previous experience in the hospitality industry preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment, adapting to changing priorities and situations
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