Information Technology Assistant

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Dkhoonemirates Full time
About the Role

We are seeking a highly skilled IT Support Specialist to join our team at Dkhoon Emirates. This entry-level position offers an excellent opportunity for individuals who enjoy working with technology and have a passion for problem-solving.

The successful candidate will be responsible for providing first-level technical support to end-users, managing IT assets, handling purchasing processes, and maintaining records to ensure timely renewals of IT services and contracts.

Key Responsibilities:
  • IT Support Services:
  • Provide technical assistance to end-users via ticketing systems, email, or phone.
  • Troubleshoot and resolve common IT issues related to hardware, software, and networks.
  • Assist with user account creation, password resets, and access management.
  • Support the setup and configuration of new hardware and software.
  • Escala complex issues to higher-level support teams when necessary.
  • Asset Management:
  • Manage the inventory of IT assets, including laptops, desktops, servers, and peripherals.
  • Track asset allocation, movement, and lifecycle management.
  • Assist in the procurement of IT hardware, software, and services.
  • Compare quotes from vendors to ensure cost-effective purchasing.
Requirements:
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • 1-3 years of experience in IT support and asset management.
  • Strong troubleshooting skills for Windows, Mac, and basic networking.
  • Experience in handling IT asset lifecycle and procurement.
  • Familiarity with IT ticketing systems and asset management tools.


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