Senior IT Operations Director

6 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Nizmara Consulting & Executive Search Full time
About Us

Nizmara Consulting & Executive Search is a leading provider of IT consulting and executive search services. We work closely with clients across various industries to deliver high-quality IT solutions and identify top talent for key roles.

We are currently seeking an experienced IT leader to join our team as a Director of IT Infrastructure & Operations. This is a senior role that will be responsible for driving the IT strategy and operations for our manufacturing client.

The successful candidate will have a strong background in IT infrastructure and operations, with experience in managing complex infrastructure and operations in the manufacturing industry. They will also have exceptional leadership skills, with the ability to develop and communicate a clear vision for the I&O function.

About the Role

This is a full-time position that reports to the CTO. The successful candidate will be responsible for:

  • Developing and executing a comprehensive IT strategy that aligns with the company's business goals.
  • Leading a team of IT professionals to deliver high-quality IT services to the business.
  • Maintaining and improving the overall efficiency and effectiveness of the I&O function.
  • Collaborating with other IT teams to ensure seamless delivery of IT services.
  • Providing strategic guidance and oversight for the full life cycle of IT systems.
Key Responsibilities

The successful candidate will be responsible for:

  • Sets the mission, vision, and strategy of the I&O organization (infra on cloud) strategy to maximize the success of business and IT enterprise initiatives.
  • Introduces innovative, differentiating infrastructure and operations capabilities that enhance our overall competitive capabilities and enhance employee productivity.
  • Works with the IT senior leadership team on the service portfolio and governance required to prioritize resources, including budget. Works with key stakeholders to measure and prioritize technical debt remediation.
  • Builds successful stakeholder relationships with other IT and business key stakeholders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring cost-effective delivery of IT services to meet those needs.
  • Creates and aligns an I&O value map by linking targeted business outcomes with the future-state business capabilities required to achieve them.
  • Drives alignment of I&O strategies to the organization's environmental, social and governance goals.
  • Develops and controls the annual I&O budget to ensure that it's consistent with the overall strategic objectives of IT and the enterprise and is within plan. Creates a culture of continuous cost optimization.
  • Defines, develops, and manages a comprehensive and integrated IT Service Management (ITSM) landscape, based on best-practice processes, disciplines, and related toolsets. This includes delivery of a comprehensive IT asset management program.
  • Collaborates with the IT Security Officer to ensure I&O contributes to, embraces, and applies security strategy.
  • Operates a formal governance mechanism to establish and monitor effective controls for the processes and functions performed by I&O teams. Supports periodic reviews by audit teams, compliance teams, and other risk-related functions as required.
  • Develops and executes a strategy to improve awareness of the business value that the Infrastructure and Operations function provides, and continuously seeks to ensure alignment to customer needs.
  • Designs and develops a strong and diverse I&O leadership team, together with a reporting structure for the function.
  • Works collaboratively with direct reports to support their career progression, nurture their development and to help them realize their potential.
  • Improves IT resilience by executing strategies that improve reliability, tolerability, and disaster recovery readiness.
  • Keeps track of trends and provides direction on what emerging technologies should be incorporated into I&O products and services to successfully deliver overall IT strategy.
  • Champions I&O involvement in the organization's innovation efforts and encourages experimentation with new solutions to avail business opportunities.
  • Provides strategic direction and oversight for the full life cycle of IT systems, working in close partnership with peers, and identifies where common approaches, solutions, and shared platforms provided by I&O could drive efficiency.
  • Directs the development of an I&O sourcing strategy and provides executive oversight for strategic vendor and partner relationship management.
  • Works with HR and the IT leadership team to develop and execute workforce plans that ensure I&O can supply skilled resources to meet demand.
  • Develops the maturity of I&O to improve efficiency, deliver new innovations and increase collaboration with other IT and business areas (e.g., through Agile, DevOps, platform, and product approaches).
  • Drives the adoption of (and commitment towards) service improvements through a programmatic approach to continuous improvement which also measures impact and shares results.
  • Supports the CTO and Enterprise Architect by implementing infrastructure solutions that align to the enterprise architecture framework and roadmap.
  • Serves on IT planning and policymaking committees; drives the development and adoption of enterprise technology standards, governance processes, and performance metrics.
  • Continuously evaluates the business value of I&O, including the use of metrics such as Key Performance Indicators, Outcome Driven Metrics, and Objectives and Key Results.
  • Collaborates with peer IT Leaders to ensure knowledge and insight can be freely shared.

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