Senior Partner Care Manager

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Ninja ?? نينجا Full time
Company Overview

Ninja, a renowned organization in the industry, is looking for a seasoned professional to assume the role of Senior Partner Care Manager. This position plays a pivotal part in enhancing relationships with valued partners and ensuring their needs are met promptly and effectively.

Job Description
  1. Team Leadership

The successful candidate will be responsible for leading and mentoring the Partner Care team, fostering high levels of performance and engagement among team members. Effective communication and support strategies will be developed to improve partner satisfaction and retention.

Strategic Alignment

This individual will act as a liaison between partners and internal teams, ensuring alignment on goals and addressing any concerns that may arise. Strong relationships with key partners will be maintained to enhance collaboration and partnership synergy.

Performance Metrics

The Partner Care Manager will monitor team performance metrics and provide regular reports to management on key performance indicators (KPIs). Analysis of feedback from partners will inform areas for improvement within the organization.

Training and Development

Regular training sessions will be conducted to equip team members with the necessary skills to address partner inquiries and issues effectively. The ability to stay informed of industry trends and best practices will be essential in ensuring Ninja remains a leader in partner support.

Requirements
  1. Bachelor's degree in Business Administration, Communications, or a related field
  2. 5+ years of experience in partner management, client services, or a similar role
  3. 2+ years of experience in a leadership or supervisory position
  4. Strong interpersonal and communication skills, with a focus on relationship-building
  5. Proficient in using CRM systems and other support tools
  6. Ability to analyze data and develop actionable insights to improve partner care
  7. Highly organized with excellent problem-solving capabilities
  8. A customer-centric mindset with a passion for delivering exceptional partner experience


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