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Help Desk Specialist
2 weeks ago
Company Overview
">- Primary User Support and Customer Service:">
- You will accurately log all service desk tickets using the defined tracking software and ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits.">
- You will manage all queries or escalate if not resolved as per the defined helpdesk policies and framework.">
- You will record events and problems and their resolution in logs, following-up and updating customer status and information.">
- You will pass on any feedback, suggestions, escalations by customers to the appropriate internal team.">
- You will identify and suggest improvements on processes, procedures, etc.">
Performance Parameters:
">- Service Desk Delivery:">
- Adherence to TAT, SLA as per SoW; Minimal Escalation; Customer Experience.">
- Achieving high levels of job satisfaction through positive interaction with stakeholders and driving continuous improvement.">
About Us
">We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills.
">We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we.
">Join a business powered by purpose and a place that empowers you to design your own reinvention.
">Come to Wipro. Realize your ambitions.
">We are an Equal Opportunity Employer.
">All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
">We are committed to creating an accessible, supportive, and inclusive workplace.
">Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process.
">We provide equal opportunities to all and values diversity.
