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Senior IT Professional

1 week ago

Medina, Al Madīnah al Munawwarah, Saudi Arabia Arpatech Full time

As a key member of the Arpatech team, you will be responsible for delivering exceptional technical support to customers across the globe.

The Job Description

This role involves working closely with customers to troubleshoot and resolve complex technical issues related to OT systems, ensuring seamless system performance and reliability.

Your Key Responsibilities
  • Collaborate with customers to identify and resolve technical issues, leveraging your expertise in automation and computing.
  • BUILD long-lasting relationships with customers through excellent communication skills.
  • Stay up-to-date with relevant federal and state laws and regulations, documenting all customer interactions.
  • Mentor and develop junior staff to enhance their problem-solving skills and industry knowledge.