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Global Customer Solutions Manager
1 week ago
This position involves providing strategic-level customer service to assigned CARE customers, focusing on delivering exceptional customer experiences across multiple touchpoints. The successful candidate will be responsible for developing and implementing effective customer engagement strategies, collaborating with internal stakeholders to provide comprehensive support to customers, and analyzing customer feedback to identify opportunities for improvement.
Main Responsibilities:- Develop and implement global customer engagement strategies to drive customer satisfaction and loyalty.
- Collaborate with internal stakeholders to provide comprehensive support to customers throughout the shipment process.
- Analyze customer feedback and identify opportunities to improve customer experience.
- Provide coaching and training to customer-facing teams to enhance customer service delivery.
The ideal candidate will possess strong leadership and strategic skills, with the ability to develop and implement effective customer engagement strategies and drive business results.
