Hotel Booking Specialist

4 days ago


Jeddah, Makkah Province, Saudi Arabia Red Sea Global Hospitality Full time
Job Title: Hotel Booking Specialist

We are seeking a highly organized and detail-focused Hotel Booking Specialist to join our team at Red Sea Global Hospitality. The successful candidate will be responsible for processing bookings, handling guest inquiries, and providing exceptional customer service.

Key Responsibilities:

  • Process bookings, cancellations, and modifications in a timely and accurate manner.
  • Respond to guest inquiries, resolve issues, and provide solutions in a professional and courteous manner.
  • Collaborate with the Front Office and Sales Teams to ensure seamless execution of bookings and guest services.
  • Stay up-to-date with hotel policies, procedures, and promotions, communicating these to guests and staff as needed.
  • Monitor and report on booking statistics, identifying opportunities for improvement and implementing changes as required.

Requirements:

  • Degree in Hospitality Management, Tourism, or related field.
  • Excellent communication and interpersonal skills.
  • Experience working with Opera PMS System and other hotel management software.
  • Proven track record of providing exceptional customer service and resolving issues in a timely manner.
  • Ability to work independently and as part of a team.

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