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Cloud Infrastructure Technician

2 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia Data Services Saudi Arabia Limited - H12 Full time
About the Role

We are seeking a highly skilled Data Center Operations Specialist to join our team at Data Services Saudi Arabia Limited - H12. As a key member of our Infrastructure Operations team, you will be responsible for troubleshooting and resolving a range of datacenter infrastructure issues, including hardware, fiber, networking, and related problems.

Key Responsibilities
  1. Infrastructure Troubleshooting: Diagnose and resolve hardware and network problems, including physical repairs and root cause analysis of equipment failures.
  2. Customer Support: Provide exceptional customer service and support to internal stakeholders, ensuring timely resolution of issues and maintaining high levels of customer satisfaction.
  3. Collaboration and Communication: Work closely with cross-functional teams, including software, hardware, and network engineers, to ensure seamless operation of our data centers and cloud infrastructure.
  4. Continuous Improvement: Identify opportunities for process improvements and implement changes to enhance efficiency, productivity, and quality of service.
Requirements
  1. Technical Expertise: Proven experience with computer hardware troubleshooting and repair, as well as knowledge of data center operations and cloud infrastructure.
  2. Education: Bachelor's degree in information technology or computer science.
  3. Citizenship: Must have Saudi Arabian citizenship.
  4. Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate technical information to both technical and non-technical stakeholders.
About Us

Data Services Saudi Arabia Limited - H12 is a leading provider of data center services, committed to delivering high-quality, reliable, and secure infrastructure solutions to our customers. We value diversity, inclusion, and collaboration, and offer a dynamic and supportive work environment that fosters growth and development.