Performance Improvement Consultant

6 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia سيارة Full time
Key Responsibilities

As a Quality Assurance Officer, your key responsibilities will include:

  • Evaluating the quality of performance of our Sales officers handling customer interactions.
  • Monitoring inbound and outbound calls to assess sales officers' demeanor, technical accuracy, customer service performance, and adherence to company policies and procedures.
  • Participating in the design of call monitoring formats and quality standards.
  • Performing call and chat monitoring and providing trend data to the site management team.


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