Cleaning Services Director
6 days ago
Job Description:
Domo Ventures W.L.L.We are seeking a highly skilled and experienced Cleaning Services Director to oversee the janitorial department. This individual will be responsible for developing and implementing an annual operational plan, ensuring the highest standards of cleanliness, safety, and professional conduct within the team.
Responsibilities:
- Develop and Implement Operational Plan: Create and execute a comprehensive operational plan for the janitorial department, outlining strategic goals, resource allocation, and budget management.
- Maintain High Standards: Uphold and enforce the highest standards of cleanliness, safety, and professional conduct within the janitorial team.
- Train and Evaluate Supervisors: Oversee the training and evaluation of cleaning supervisors, fostering continuous development to enhance skillsets and leadership capabilities.
- Manage Day-to-Day Operations: Manage the day-to-day operations of the janitorial department, ensuring efficient personnel allocation and scheduling to deliver seamless service across all areas.
- Serve as Primary Point of Contact: Serve as the primary point of contact for all janitorial service inquiries, maintaining effective communication and collaboration with all levels of management, staff, guests, and stakeholders.
- Address Guest Complaints: Proactively address guest and internal customer complaints regarding cleaning services, resolving issues in a courteous and timely manner to ensure guest satisfaction.
- Develop Departmental Work Schedule: Develop and maintain the departmental work schedule, ensuring proper staffing allocation for events and high-traffic periods to maintain exceptional customer experience.
Requirements:
- Bachelor's Degree in Hospitality Management: Bachelor's degree in hospitality management or related field.
- Janitorial Experience: 10-15 years of janitorial experience.
- 5-Star Hotel Expertise: Demonstrated expertise in managing 5-star hotel operations.
- Flexibility: Demonstrate flexibility and willingness to work nights, weekends, and holidays as required.
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