Senior Retail Sales Team Lead

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Lebara Mobile KSA Full time
Role Overview:

The Senior Retail Sales Team Lead will be responsible for overseeing and supervising retail and direct sales teams, ensuring that sales targets are met and providing operational support to improve overall performance.

Key Responsibilities:
  • Market Visits: Conduct regular market visits to ensure staff attendance, measure P&S awareness levels, and perform TMM refresh.
  • Location Evaluation: Identify new locations for targeted customers and work with partners to acquire them.
  • Daily Feedback: Provide daily market feedback related to operational activities carried out by partners or competitors.
  • Sales Reporting: Send hourly SMS updates to partners on daily registration progress.
  • New User Management: Handle requests related to new users and new recruits from partners.
  • Training: Conduct refresh training for sales agents based on business needs or new product/service launches.
  • Customer Complaint Resolution: Investigate and resolve escalated customer complaints, ensuring proper issue resolution and timely ticket closure.
Requirements:
  • Bachelor's Degree or Diploma in Business Administration or related field.
  • Languages: Fluent in both Arabic and English.
  • Minimum of 1-2 years' experience in a related field, preferably in the telecommunications industry.


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