Field Service Technician

3 days ago


Jeddah, Makkah Province, Saudi Arabia Otis Worldwide Corp Full time

Job Summary:

We are seeking a highly skilled Field Service Technician to join our team in Saudi Arabia. The successful candidate will be responsible for providing expert technical support to customers, ensuring the efficient operation of our equipment and delivering exceptional customer service.

Key Responsibilities:

  • Provide technical support and guidance to customers, responding to their queries and resolving issues promptly.
  • Perform routine maintenance and repairs on assigned units, adhering to company policies and procedures.
  • Collaborate with colleagues to achieve business objectives, sharing knowledge and best practices to improve service delivery.
  • Maintain accurate records and documentation of work activities, including timesheets and maintenance logs.
  • Stay up-to-date with industry developments and new technologies, applying this knowledge to enhance service delivery and improve customer satisfaction.

Requirements:

  • A minimum of 8 years' experience in the elevator industry, with a strong background in troubleshooting and repair works.
  • Diploma or equivalent education in a relevant field, such as mechanical engineering or electrical engineering.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.

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