Field Service Specialist

2 days ago


Jeddah, Makkah Province, Saudi Arabia Schneider Electric Gruppe Full time
Job Description

Schneider Electric Gruppe is seeking a skilled Field Service Specialist to join our team. As a Field Service Specialist, you will play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments.

This role requires strong problem-solving skills, excellent communication skills and a commitment to providing exceptional service and enhancing client satisfaction.

  • Key Responsibilities:
  • System Integration: Integrating VFDs into existing control systems and ensuring seamless communication with other devices, such as PLCs (Programmable Logic Controllers).
  • Installation and Commissioning: Overseeing the installation of VFD systems, conducting tests, and ensuring that all components function correctly before handing over to the end user.
  • Troubleshooting and Maintenance: Diagnosing and resolving issues related to VFDs, performing routine maintenance, and ensuring systems operate efficiently and reliably.
  • Programming and Configuration: Configuring and programming VFD parameters to optimize performance based on the specific needs of each application.
  • Technical Support: Providing technical assistance to customers and field service teams, addressing questions, and helping resolve any operational issues.
  • Customer Support: Acting as the primary point of contact for customers, addressing their concerns, answering questions, and providing technical support.
  • Training and Guidance: Educating customers on how to use and maintain their equipment effectively, often providing hands-on training.
  • Documentation: Keeping accurate records of service visits, repairs, maintenance activities, and customer interactions, often using software tools for documentation.
  • Reporting: Providing feedback to management regarding customer needs, product performance, and potential areas for improvement.
  • Safety Compliance: Adhering to safety standards and regulations while working in the field, ensuring both personal safety and the safety of customers.
  • Collaboration: Working closely with sales, engineering, and support teams to address customer needs and ensure seamless service delivery.
  • Problem Solving: Diagnosing technical issues and developing solutions quickly to minimize downtime for customers.
  • Inventory Management: Managing spare parts and tools needed for service tasks, ensuring they are available when required.

Requirements:

  • Bachelor's Degree in Electrical & Electronics Engineering
  • Minimum 10+ years of experience
  • Experience in VFD, protection relays, Switch gear installation and commissioning experience, Troubleshooting
  • Skilled in diagnostics of Power Quality study and analysis, basics in energy audit consultancy.


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