Customer Success Strategist

5 days ago


Riyad Al Khabra, Saudi Arabia VML South Africa Full time
About the Role

We are seeking an experienced Customer Success Strategist to join our team at VML South Africa. In this role, you will be responsible for providing strategic direction and support to clients in driving short-term sales and building long-term brand value.

Key Responsibilities
  • Lead internal stakeholders and client teams to provide holistic project management.
  • Coordinate and advise stakeholders on overall execution processes to meet project KPIs and brand needs.
  • Daily management of the agency team and processes.
Requirements
  • Bachelor's degree in Advertising/Marketing.
  • 8+ years of experience in account management at an agency.
  • Strong written and verbal communication skills in Arabic and English.
  • Strong organizational skills.
  • Leading on new business pitches.
  • Relationship management, collaboration, and conflict resolution skills.
  • Highly organized, detail-oriented, proactive, and possess excellent communication skills with a clear understanding of brand challenges.


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