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Support Specialist

7 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Johnson & Johnson Full time

We're seeking a highly motivated and detail-oriented individual to join our team as a Support Specialist - Customer Management.

About the Role:

This position involves providing top-notch customer service, managing customer relationships, and supporting the Commercial & Marketing Team to drive business growth.

Responsibilities:
  • Customer Interaction: Respond to customer inquiries, resolve complaints, and provide general information via various channels.
  • Record Keeping: Maintain accurate records of customer interactions, transactions, and correspondence.
  • Team Collaboration: Work closely with the Commercial & Marketing Team to develop and implement business strategies.
  • Supply Chain Coordination: Liaise with Supply Chain and Key Account teams to ensure efficient operations and customer satisfaction.
  • BIA Support: Contribute to Business Improvement initiatives to enhance customer experience and operational efficiency.

To succeed in this role, you'll need strong communication skills, problem-solving abilities, and proficiency in English and Arabic languages.