Service Leadership Director

17 hours ago


Riyadh, Ar Riyāḑ, Saudi Arabia Kone México Full time

Certified as a Top Employer, KONE is dedicated to fostering a great work culture and inspiring the highest standards of quality and efficiency. Our people-first approach creates a workplace that nurtures collaboration, diversity, growth, and wellbeing.

We are seeking an exceptional Service Leadership Director to deliver outstanding service to both our team and customers in Riyadh, Saudi Arabia.

This role will drive key business change initiatives, ensure the realization of business benefits, and foster a customer-centric culture and service-oriented mindset. The successful candidate will be responsible for leading and coaching a team of Maintenance Supervisors to achieve operational targets and objectives.

Key Responsibilities:
  • Ensure safety is a top priority without any compromises, safeguarding employees and end-users.
  • Maintain a high level of customer satisfaction in the region or unit, meeting their evolving needs.
  • Lead the Maintenance operations, ensuring quality and profitability of service delivery while driving business growth.
  • Cascade regional direction and targets to the team, setting clear expectations and goals.
  • Develop Individual Operations Plans for supervisors, aligning with company objectives.
  • Regularly follow up on progress, identifying areas for improvement and implementing corrective actions.
  • Drive the deployment and progress of KONE Way initiatives, such as Supervisor Role and Mobility, Field Service Management, and Field Operations Management Model.
  • Establish sales targets according to market potential and unit guidelines, focusing on revenue growth.
  • Collaborate with the repair sales manager to offer tailored solutions and value propositions to the operations team.
  • Coach and lead the team of supervisors and technicians, emphasizing customer-centricity and excellence in service delivery.
Requirements:
  • Hold a Bachelor's degree in Engineering or a related field.
  • Possess 10+ years of experience managing maintenance or service teams.
  • Demonstrate expertise in the Elevator and Escalator industries or similar sectors.
  • Show a deep understanding of service and maintenance industry best practices.
  • Be proficient in verbal and written communication in English and Arabic.
  • Exhibit excellent communication skills for effective stakeholder and team engagement.
  • Demonstrate strong leadership abilities to inspire teams, make informed decisions under pressure, and drive results while efficiently resolving challenges.
About KONE

KONE México is committed to delivering world-class service and exceeding customer expectations. We strive to create a positive impact on society through our innovative solutions and sustainable practices.



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