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Expert in ITIL Frameworks

3 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia VisionX Technologies, Inc. Full time

VisionX Technologies, Inc. is a global leader in product strategy and custom application development, leveraging agile methods, accelerators, and pre-trained AI assets to fast-track our clients' AI journeys.

We are committed to delivering cutting-edge solutions across various industries and fostering a culture of innovation and continuous improvement.

About the Role:

This IT Service Management Analyst role involves driving process improvements and enhancing operational efficiency by analyzing existing IT processes, identifying areas for improvement, and implementing best practices aligned with ITIL frameworks.

Your Key Responsibilities:

  1. Process Improvement and Analysis: Proactively assess, design, and refine IT operational processes to achieve greater efficiency, enhance performance, and ensure alignment with organizational goals.
  2. Collaboration and Communication: Collaborate with various departments (e.g., development, operations, support) to ensure process enhancements support broader business objectives and communicate effectively with stakeholders at all levels.
  3. Compliance and Risk Management: Ensure compliance with industry standards and regulations related to IT service management and utilize data analytics to identify trends, predict potential issues, and measure the impact of process improvements.