Automotive Paints Specialist
22 hours ago
Overview: Sigma Paints Saudi Arabia is a leading manufacturer of high-quality coatings, operating at the forefront of technology and innovation. We develop products that protect customers' assets in demanding environments and industries.
We aim to deliver effective solutions by working closely with our customers and understanding their specific needs. Our unique approach enables us to develop market-leading coatings.
Job Purpose: The Technical Service Specialist ensures smooth operations at an automotive OEM paint shop by providing technical service and product support. This role involves assisting customers, diagnosing faults, and maintaining quality and compliance standards.
Main Responsibilities:
- Customer Support: Address and resolve technical issues, complaints, and service-related concerns.
- Operational Compliance: Ensure all processes align with regulatory and internal quality standards.
- Fault Diagnosis: Identify and resolve paint application and coating performance issues.
- Product Testing & Adjustments: Conduct on-site tests and make necessary product adjustments.
- Inventory & Demand Planning: Monitor product usage trends and assist in supply forecasting.
- Training & Knowledge Sharing: Provide technical training to customers on coating applications.
- Process Optimization: Support continuous improvement initiatives to enhance efficiency.
- Data Management: Maintain accurate records, reports, and customer data for business development.
Requirements:
- Diploma or Bachelor's degree in Chemistry, Chemical Engineering, or a related field.
- Minimum 2 years of experience in a technical service role.
- Basic computer skills (MS Office, CRM systems, technical software).
- Good English language skills.
- Ability to work in field-based roles with direct customer interactions.
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