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Enterprise IT Support Lead

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia دار الرياض | Dar Al Riyadh Full time

About the Company

At دار الرياض | Dar Al Riyadh, we're committed to delivering exceptional IT services to support our business operations. We're seeking a highly skilled IT System Administrator to join our team and contribute to our success.

Key Responsibilities

  • Maintain and configure computer systems, servers, network equipment, and end-user devices to ensure reliable operation.
  • Install and upgrade computer components and software, manage servers, and devices to optimize performance.
  • Implement automation processes to streamline IT operations and enhance efficiency.
  • Troubleshoot hardware and software errors by diagnosing issues, documenting resolutions, prioritizing problems, and assessing impacts.
  • Perform or delegate regular backup operations and implement disaster recovery and failover procedures to minimize downtime.
  • Lead desktop and helpdesk support efforts, ensuring timely resolution of IT-related issues with minimal disruption to business operations.
  • Monitor system performance, capacity planning, and storage forecasting to ensure alignment with business strategies.
  • Enhance security measures for IT infrastructure to protect against cyber threats and data breaches.

Requirements

  • Bachelor's degree in IT or a related field.
  • Relevant certifications such as ITIL, Cybersecurity, or Trade Certifications in Networking & Microsoft Technologies.
  • Strong communication and leadership skills to lead IT teams and collaborate with stakeholders.