Concierge and Guest Services Lead

2 weeks ago


Medina, Al Madīnah al Munawwarah, Saudi Arabia Rotana Hotel Management Corporation Full time

About Our Team:

At Rotana Hotel Management Corporation, we pride ourselves on providing exceptional customer service and creating a warm and welcoming environment for our guests. We are seeking a highly skilled Assistant Director of Front Office to join our team and contribute to our success.

Job Description:

The Assistant Director of Front Office will be responsible for assisting the Front Office Director in overseeing the daily operations of the front desk, guest services, and concierge departments. This includes ensuring exceptional customer service, smooth check-in and check-out processes, and efficient resolution of guest issues.

Responsibilities:

  1. Assist the Front Office Director in managing and supervising front office staff.
  2. Ensure efficient check-in and check-out processes for guests.
  3. Handle guest inquiries, complaints, and requests in a professional manner.
  4. Train front office staff on guest service standards and procedures.

Candidate Profile:

  • Bachelor's degree in Hospitality Management or related field.
  • Proven experience in front office operations, with at least 2 years in a supervisory role.
  • Excellent leadership, communication, and problem-solving skills.

Our Benefits:

  • Competitive salary package.
  • Opportunities for career growth and development.


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