Implementation Services Specialist

3 days ago


Riyad Al Khabra, Saudi Arabia caia - Jobboard Full time

The Role of the Senior Implementation Manager

The Senior Implementation Manager is responsible for all aspects of implementation for the Charles River IMS.

This includes becoming a product expert in a short amount of time and remaining up-to-date as product and industry changes require.

The Senior Implementation Manager should have the ability to manage the implementation project while enforcing best practice implementations and driving clients forward.

The ideal candidate will have a mixture of project management, development, business analysis, presales, and financial systems implementation experience.

They will be comfortable running large and complex implementation projects and dealing with associated issues.

Key Responsibilities:

  • Lead or co-manage implementation projects for CRD
  • Provide a single point of contact for clients
  • Have superior client-facing skills and communication skills to deal with senior-level stakeholders/clients
  • Provide ongoing communication and evaluation of project status
  • Interpret workflow analysis documents and convert them into specifications for CR IMS configuration
  • Provide guidance to customers on best practice implementations and efficient workflow configuration
  • Undertake daily execution of project plan steps
  • Ensure that clients' needs are understood and documented
  • Provide proactive leadership in clients' utilization of CRD products and services
  • Facilitate conference calls and meetings with other consultants and product experts
  • Communicate pertinent information on upgrades and major releases
  • Manage training and consulting resource requests
  • Monitor and assist with issue escalation processes
  • Respond to additional product requests
  • Manage coordination of work undertaken by CRD representatives in other locations
  • Maintain general awareness of industry changes and trends


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