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Solutions Implementation Consultant

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Invoka Consulting Full time

Invoka Consulting is a London-based software consultancy specialising in Collaborative Work Management (CWM) and Customer Relationship Management (CRM) solutions.

We help organisations streamline operations, improve collaboration, and optimise customer engagement by leveraging cutting-edge software solutions.

The Role: Associate Solutions Consultant

We are seeking a dynamic and ambitious Associate Solutions Consultant to join our team.

This role involves working closely with clients to understand their business challenges and design innovative solutions that leverage CWM and CRM technologies.

Key Responsibilities:

  • Collaborate with clients to identify their requirements and craft tailored solutions that address their business needs.
  • Support the Consulting team in delivering projects and ensuring alignment with client objectives.
  • Develop and implement customised CWM and CRM solutions to enhance client workflows, data management, and collaboration.
  • Assist in creating detailed project documentation, including design specifications and deployment plans.
  • Provide expert guidance on best practices for CWM and CRM adoption to maximise customer success.
  • Identify opportunities for business expansion and additional consulting engagements by maintaining strong client relationships.
  • Conduct presentations and demonstrations to stakeholders to showcase solutions and their benefits.
  • Provide ongoing support and training to clients post-implementation.
  • Stay informed about industry trends, emerging technologies, and software innovations in the CWM and CRM space.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
  • 1-2 years of experience in consulting, project management, or a similar role.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively in a team-oriented environment.
  • Knowledge of CWM, CRM, analytics, or process automation tools.
  • Entrepreneurial mindset with leadership potential and the ability to take initiative.
  • Comfortable with technology and ability to learn new software platforms quickly.
  • Willing to travel periodically (10-20%) based on customer and business needs.
  • Legally authorised to work in the U.K.

Nice to Have:

  • Experience with leading CWM or CRM platforms (e.g., Salesforce, HubSpot, Smartsheet, Monday.com, Asana, ClickUp, Microsoft Dynamics).

Personal Qualities:

  • Proactive & Collaborative: Works well in a team environment and fosters strong client relationships.
  • Client-Centric: Passion for delivering exceptional customer experiences and business value.
  • Tech-Savvy & Curious: Enjoys working with cutting-edge, web-based technologies and learning new tools.
  • Resilient & Adaptable: Thrives in a fast-paced, high-growth technology environment.
  • Excellent Communicator: Strong written, verbal, and presentation skills—able to explain technical concepts to non-technical audiences.