Debt Recovery Expert

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Alnafitha Full time

As a leader in IT services in Saudi Arabia, Alnafitha IT has been providing cutting-edge solutions since 1993. We believe in adapting a customer-centric approach to deliver enterprise transformation and empower our customers to grow better not just bigger.

We have formed strategic partnerships with top global technology leaders to offer business solutions that cater to modern business needs. Our esteemed partners include Microsoft, ManageEngine, AWS, Genesis, Zoho, Veeam, Poly, Yealink, Axios, TrendMicro, PaloAlto, McAfee, NetSupport, Kaspersky, Linkedin, DocuSign, Zoom, Sophos, Quest, Kemp, Autodesk, Adobe, Exclaimer, Jabra, Tenable...

Our dedication to excellence has earned us over 2000 customers across various industries in the kingdom. Our ultimate goal is to enable organizations to achieve sustainable growth.

The Collection Specialist is responsible for managing overdue accounts through effective negotiation and account management strategies. This role involves direct customer engagement, ensuring compliance with legal standards.

  • This role requires engaging directly with customers through on-site visits, phone, and email to manage overdue accounts, utilizing Zoho CRM and Books for comprehensive account management and invoicing.
  • Negotiation skills are essential to recover debts effectively and arrange suitable payment plans, adhering to regulatory standards and company policies.
  • Maintaining precise records of financial transactions, customer communications, and collection activities ensures accuracy and compliance with internal and legal standards.
  • Detailed reports on collection efforts and outcomes help analyze account status and trends to inform future collection strategies.
  • This role demands adherence to legal guidelines and company policies throughout the collection process, upholding high ethics and professionalism standards.
  • Providing superior customer service resolves inquiries and disputes with professionalism and courtesy, aiming to maintain customer satisfaction and loyalty.
  • Collaboration with finance, sales, and customer service departments aligns collection activities with overall business objectives, sharing insights to support company-wide goals.


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