Gym Service Representative

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Tiara Group Full time
About the Role

We are seeking a highly organized and detail-oriented Gym Receptionist to join our front desk team. As a Gym Receptionist, you will be responsible for providing exceptional service to all gym members and guests.

Key Responsibilities
  1. Member Services:
  • Welcome members and guests in a friendly and professional manner.
  • Process membership sales and renewals efficiently and accurately.
  • Respond to member inquiries regarding membership options, class schedules, gym policies, and facility amenities.
  • Resolve member issues and complaints promptly and effectively.
  • Promote and sell gym memberships, personal training packages, and other gym services to increase revenue.
Front Desk Operations:
  • Handle phone calls and direct them appropriately to ensure seamless communication.
  • Schedule and confirm appointments for personal training sessions and other services.
  • Maintain accurate and up-to-date member records in the gym's database.
  • Process payments and handle cash transactions accurately and securely.
  • Ensure the cleanliness and organization of the reception area to create a positive impression.
Facility Maintenance:
  • Assist with light cleaning duties as needed to maintain a safe and healthy environment.
  • Monitor gym usage and report any issues or concerns to maintenance staff promptly.
  • Ensure the safety and security of the gym premises at all times.
Qualifications and Requirements:
  • High School Diploma or equivalent required.
  • 2 years of experience in customer service or a related field preferred.
  • Experience in the fitness industry is an asset.
  • Excellent customer service and communication skills.
  • Strong organizational and time management skills.
  • Able to work independently and as part of a team.
  • Positive and enthusiastic attitude.

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