Customer Service Representative

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia AJEX Full time
Customer Service Representative

Job Summary

The Customer Service Representative will be the liaison between our company and its current and potential customers. The successful candidate will accept ownership for effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner.
  • Follow communication scripts when handling different topics.
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Seize opportunities to upsell products when they arise.
  • Build sustainable relationships and engage customers by going the extra mile.

Qualifications

  • 0-1 year of experience.
  • Bachelor's degree, diploma, or high school education.
  • Excellent English language skills.
  • Strong phone contact handling skills and active listening.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.

Seniority Level: Entry level

Employment Type: Full-time

Job Function: Customer Service

Industries: Transportation, Logistics, Supply Chain and Storage, Consumer Services

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