Service Excellence Ambassador

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Sofitel Mumbai BKC Full time

At Sofitel Mumbai BKC, we are committed to delivering exceptional guest experiences that exceed expectations. As a Chief Concierge, you will be the ambassador of our hotel's service excellence, ensuring every guest feels valued and cared for throughout their stay.

Job Description
  • Monitor guest satisfaction levels and implement strategies to consistently meet or exceed expectations.
  • Oversee concierge operations, including bell desk and doormen, ensuring seamless execution of hotel standards and procedures.
  • Ensure adequate stock levels for smooth operation and prepare requisitions as needed.
  • Maintain proper coverage and supervision of the concierge team.

Key Responsibilities:

  • To constantly monitor guest service level, ensuring a maximum guest satisfaction.
  • Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests.
  • To oversee the Concierge operations, including the bell desk and doormen, ensuring that the hotel standards and procedures are fully known and followed.
  • To ensure appropriate stock level for the smooth run of the Concierge operations and to prepare requisitions accordingly.
  • To always ensure a proper coverage and supervision of the Concierge.

Qualifications:

  • Active membership in Les clefs d'or (Golden keys society).
  • Luxury five-star experience necessary.
  • Prior formalized training as a butler is highly regarded.
  • Strong leadership qualities, interpersonal, and communication skills.
  • Strong attention to detail, highly responsible, organized & reliable.
  • Strong interpersonal and problem-solving abilities.
  • High level of integrity, enthusiasm, dedication and support for continuous improvement.
  • Must be a self-starter, coach & mentor who can inspire the team to perform.


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