Service Excellence Ambassador
4 days ago
At Sofitel Mumbai BKC, we are committed to delivering exceptional guest experiences that exceed expectations. As a Chief Concierge, you will be the ambassador of our hotel's service excellence, ensuring every guest feels valued and cared for throughout their stay.
Job Description- Monitor guest satisfaction levels and implement strategies to consistently meet or exceed expectations.
- Oversee concierge operations, including bell desk and doormen, ensuring seamless execution of hotel standards and procedures.
- Ensure adequate stock levels for smooth operation and prepare requisitions as needed.
- Maintain proper coverage and supervision of the concierge team.
Key Responsibilities:
- To constantly monitor guest service level, ensuring a maximum guest satisfaction.
- Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests.
- To oversee the Concierge operations, including the bell desk and doormen, ensuring that the hotel standards and procedures are fully known and followed.
- To ensure appropriate stock level for the smooth run of the Concierge operations and to prepare requisitions accordingly.
- To always ensure a proper coverage and supervision of the Concierge.
Qualifications:
- Active membership in Les clefs d'or (Golden keys society).
- Luxury five-star experience necessary.
- Prior formalized training as a butler is highly regarded.
- Strong leadership qualities, interpersonal, and communication skills.
- Strong attention to detail, highly responsible, organized & reliable.
- Strong interpersonal and problem-solving abilities.
- High level of integrity, enthusiasm, dedication and support for continuous improvement.
- Must be a self-starter, coach & mentor who can inspire the team to perform.
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