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Service Engineer

2 months ago


Dammam, Eastern Province, Saudi Arabia Kinetic Business Solutions Full time

Kinetic Business Solutions is seeking a highly skilled Biomedical Engineer to join our team in Saudi Arabia.

**Key Requirements and Responsibilities**

As a Biomedical Engineer, you will be responsible for:

  • **Troubleshooting and Maintenance**: Troubleshoot, install, maintain, and repair designated medical equipment to ensure optimal performance and safety.
  • **Training and Development**: Prepare training plans, tools, and delivery for products and applications to clients and customers, enhancing their knowledge and skills.
  • **Preventative Maintenance and Field Modifications**: Complete preventative maintenance and field modifications to ensure equipment is functioning correctly and efficiently.
  • **Inventory Management**: Order and manage repair parts cycle times to minimize downtime and optimize resource allocation.
  • **Administrative Responsibilities**: Maintain accurate customer service logs and internal service records, ensuring timely and efficient resolution of issues.
  • **Customer Communication**: Maintain daily communications with customers to ensure resolution and proper follow-up, building strong relationships and trust.
  • **Tool and Equipment Management**: Maintain tools and test equipment, ensuring they are properly calibrated and up-to-date.
  • **Escalation Process**: Utilize the escalation process to resolve customer service delivery issues, ensuring prompt and effective resolution.

**Requirements and Qualifications**

To be successful in this role, you will need to meet the following requirements:

  • **Education**: Bachelor's degree in Biomedical Engineering or a related field.
  • **Experience**: Minimum 2 years of experience in a similar role within the Medical Devices Industry.
  • **Service Engineer Experience**: Must have experience as a service engineer for laboratory equipment.
  • **Technical Skills**: Proficient in MS Office Applications.
  • **Travel Requirements**: Willingness to travel to customer sites as required.
  • **Problem-Solving Abilities**: Strong problem-solving abilities to effectively troubleshoot and resolve issues.