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Operations Manager

2 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia Careem Networks FZ LLC Full time
About the Role

We are seeking a highly skilled and experienced Operations Manager to join our team at Careem Networks FZ LLC. As a key member of our operations team, you will be responsible for managing and monitoring monthly acquisition spending, optimizing the use of acquisition budgets, and implementing creative solutions to enhance the conversion rate of Captains from signup to activation.

Key Responsibilities
  • Collaborate closely with budget owners to ensure effective management of monthly acquisition spending and maximize Captain activations.
  • Develop and implement strategies to optimize the use of acquisition budgets, targeting compliant leads and ensuring the overall Captain Acquisition Cost (CAC) remains within set targets.
  • Work with ambassadors to collect and internally share weekly insights on competitors' processes, referral payouts, campaigns, and compliance status.
  • Manage long-term relationships with vendors, including contracts, payments, and addressing concerns, while ensuring efficient fleet utilization to support unit economics.
  • Facilitate the partnership with ALJF by creating and issuing earnings certificates for Captains through streamlined internal administrative procedures.
  • Act as a backup for TGA compliance matters, representing the company in daily communications and managing the TGA mailbox for inbound and outbound messages.
Requirements
  • Bachelor's degree in any field.
  • 3 years of experience in Operations, supply chain or logistics roles.
  • Saudi national with strong Arabic and English communication skills.
  • Interpersonal and stakeholder management skills.
  • Excellent problem-solving skills and ability to work with cross-functional teams.