Technical Solutions Specialist

1 week ago


Riyadh, Ar Riyāḑ, Saudi Arabia ServiceNow Full time
Role Overview

The ServiceNow Technical Solutions Specialist is a key member of our pre-sales team, responsible for delivering technical solutions to customers and supporting sales teams in driving revenue growth. This role requires strong technical expertise, excellent communication skills, and the ability to work collaboratively with cross-functional teams.

The ideal candidate will have experience working with cloud software solutions, specifically the ServiceNow platform. They will be able to develop and position product-specific solutions during sales cycles, while achieving quarterly and annual sales goals for an assigned territory.

Key Responsibilities
  • Support product sales as a technical and domain expert of a client-facing sales team
  • Lead discovery workshops to determine customers' challenges and provide product demonstrations to align our solution with customer needs
  • Answer product feature and technical questions from customers, channel partners, and ServiceNow colleagues
  • Provide feedback to product management about product enhancements that can address customer needs and provide additional value
  • Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
  • Stay current on competitive analysis and market differentiation
  • Support marketing events including executive briefings, conferences, user groups, and trade shows
Qualifications

To be successful in this role, you will need:

  • 7+ years of pre-sales solution consulting or sales engineering experience
  • Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
  • Experience working collaboratively with product management, product marketing, partners, and professional services
  • Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence


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