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Customer Service Representative

3 weeks ago

Al Kharj, Ar Riyāḑ, Saudi Arabia Alliance International Consulting Firm Full time
Job Description:

We are seeking a highly skilled Customer Service Representative to join our team at Alliance International Consulting Firm. As a Customer Service Representative, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our clients.

Responsibilities:

  • Manage transactions with customers using cash registers.
  • Scan goods and ensure pricing is accurate.
  • Collect payments whether in cash or credit.
  • Issue receipts, refunds, change or tickets.
  • Redeem stamps and coupons.
  • Cross-sell products and introduce new ones.
  • Resolve customer complaints, guide them and provide relevant information.
  • Greet customers when entering or leaving the store.
  • Maintain clean and tidy checkout areas.
  • Track transactions on balance sheets and report any discrepancies.
  • Bag, box or gift-wrap packages.
  • Handle merchandise returns and exchanges.

Requirements:

  1. Work experience as a retail cashier or in a similar role in sales.
  2. Basic PC knowledge.
  3. Familiarity with electronic equipment, like cash register and POS.
  4. Good math skills.
  5. Strong communication and time management skills.
  6. Customer satisfaction-oriented.
  7. High school degree.