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E-commerce Operations Specialist

2 months ago


Riyadh, Ar Riyāḑ, Saudi Arabia Trendyol Full time
About the Role

Trendyol International is seeking a highly skilled and experienced professional to join our team as an E-commerce Operations Specialist. This is an exciting opportunity to drive strategic change and meaningful results in a fast-paced and dynamic environment.

Key Responsibilities
  • Monitor and optimize delivery, return, and scrap processes to ensure efficiency and timely execution.
  • Oversee 1P delivery operations from UAE warehouses to GCC customers, ensuring seamless logistics and high customer satisfaction.
  • Establish and maintain strong relationships with UAE customs authorities, ensuring proactive communication and compliance.
  • Conduct regular partner visits to gather insights, improve performance, and plan allocation strategies.
  • Coordinate 3P delivery operations from UAE-based merchants, ensuring seamless logistics and high customer satisfaction.
  • Monitor key metrics like returns, backlog, and lead times, taking proactive action to prevent issues and maintain smooth operations.
  • Regularly update the team on the progress and bottlenecks in operations.
  • Actively understand the market need and competitor strategies to implement best practices.
Requirements
  • Strong knowledge and at least 3 years of experience with UAE and KSA delivery industry (especially 3PL companies).
  • Familiar with custom clearance and brokerage processes.
  • Strong knowledge of G-Sheet and Excel.
  • Strong communication skills and the ability to build and maintain relationships.
About Us

Trendyol is a leading e-commerce company in Turkey and the Middle East, with a strong focus on innovation and customer satisfaction. We offer a dynamic and inclusive work environment, with opportunities for growth and development.

We believe in the power of an inclusive workplace and value diversity and representation. Our platform is for everyone, and so is our workplace.

We offer a competitive benefits package, including a Trendyol shopping budget, central and international office locations, and top-of-the-line technical equipment.

We're looking for talented individuals who share our values and are passionate about e-commerce and logistics. If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply.