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Field Service Technician Leader
2 weeks ago
About the Role
">This is an exciting opportunity to work as a Field Service Technician Leader at KONE, a leading company in the elevator and escalator industry. In this role, you will be responsible for ensuring customer satisfaction through quality of service and regular communication.
">Main Responsibilities
">- Responsible for safe working practices and carrying out the operations according to maintenance and safety instructions.
- Accountable for the execution of service visits (planned maintenance, callouts, and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation, and the processes.
- Responsible for effectively planning workload in conjunction with the service supervisor.
- Accountable for raising sales leads to the supervisor.
- Responsible for very precise and timely back reporting of the work done according to the process.
- Responsible for submitting time sheets based on execution.
- Responsible for managing proximity stock (shelving, inventory, stock transfer, etc.), identifying spare needs, and requesting spares from the supervisor.
- Responsible for keeping service tooling, van, instruments, etc., safe, maintained, and in good condition.
Required Skills and Qualifications
">- Diploma or high school in electrical or mechanical; excellent communication with a multi-nationality team.
- Minimum 3 years' experience in our field.
- To comply with current labor regulations, this role is only open for Saudi nationals.
Workplace Culture
">KONE is a great place to work, where we value the contribution of each individual. We encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and daily practice. We follow ethical business practices and seek to develop a culture of working together where co-workers trust and respect each other, and good performance is recognized.
