Program Manager Healthcare Operations

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Smart Health Medical Company Full time
Job Overview

We are seeking a highly skilled and experienced Project Manager I Patient Support Program to join our team at Smart Health Medical Company.

Main Responsibilities
  • Lead Team: Guide your team in understanding and identifying current gaps and bottlenecks in the patient journey, ensuring seamless coordination and effective communication.
  • Team Management: Oversee onboarding, deployment, readiness, development, performance, and evaluation of team members, fostering a culture of growth and excellence.
  • Deliver Results: Achieve agreed-upon KPIs, objectives, and deliverables for assigned projects, driving business success and customer satisfaction.
  • Patient Engagement: Develop and execute strategies to enhance patient engagement, experience, and loyalty, ensuring a positive impact on brand reputation.
  • Client Relations: Build and maintain strong relationships with external clients, including government agencies and private organizations, to drive business growth and partnerships.
  • Communication: Serve as a single point of contact for program-related matters, responding promptly to requests, complaints, and concerns from clients and stakeholders.
Qualifications and Requirements
  • Education: Possess a Bachelor's degree in health professions, medicine, pharmacy, or health education services.
  • Experience: Bring 1-2 years of experience in people management and 2-3 years of experience in a similar role, demonstrating expertise and leadership skills.
  • Licenses and Certifications: Hold a valid license from SCFHS and possess excellent written and oral communication skills in Arabic and English.
  • Skill Set: Showcase exceptional interpersonal relationship and team function skills, strong organizational abilities, and a mobile mindset, with a willingness to travel and adapt to changing circumstances.


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