Healthcare IT Services Technician
4 days ago
Salehiya Healthcare is a leading Saudi Arabian company specializing in distributing pharmaceuticals, medical equipment, and healthcare supplies. We have been a part of the healthcare industry since 1964 and have grown rapidly to meet the demands of a constantly growing market.
Job PurposeThis Healthcare IT Services Technician will be responsible for maintaining effective communication with customers through prompt and efficient issue resolution.
Key Accountabilities:
- Dispatch issues or inquiries to the concerned department or person.
- Communicate updates or new information to agents.
- Provide product or service information by answering questions from agents and offering assistance.
- Provide feedback on quality reviews to call center employees and management.
- Ensure incidents and inquiries are closed in CRM after closure in SAP ERP.
- Follow up with customers to measure customer satisfaction.
- Anticipate escalations and take over calls when needed.
- Keep management informed about issues and problems.
- Improve quality results by identifying and monitoring trends and quality risks.
- Advise ways to optimize procedures and keep agents motivated and up-to-date.
- Perform other duties as assigned.
Qualifications and Experience:
- Bachelor's degree or diploma in computer science, engineering, business, or related field.
- Minimum 1-2 years of experience in customer service.
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