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Hospitality Operations Manager

1 week ago

Jeddah, Makkah Province, Saudi Arabia RAFFLES Full time

We are seeking a highly organized and efficient professional to oversee and manage all aspects of housekeeping operations at Raffles, ensuring the highest standards of cleanliness and guest satisfaction.

Key Responsibilities
  • Coordinate and supervise housekeeping staff, assigning tasks and ensuring efficient workflow
  • Develop and implement cleaning schedules, procedures, and quality control measures
  • Manage inventory of cleaning supplies and equipment
  • Train new staff and provide ongoing support to the housekeeping team
  • Handle guest complaints and special requests related to housekeeping services
  • Collaborate with other departments to ensure smooth operations and guest satisfaction
  • Implement and maintain health and safety protocols in line with regulations and company policies

The ideal candidate will have 3+ years of experience in housekeeping or hospitality management, strong organizational, leadership, and communication skills, proficiency in housekeeping management software and MS Office suite, knowledge of cleaning techniques, products, and hospitality industry standards, understanding of health and safety regulations in the hospitality sector, fluency in English, and a Bachelor's degree in Hospitality Management or related field and relevant certifications preferred.