Program Support Professional

4 days ago


Jeddah, Makkah Province, Saudi Arabia Maximus Gulf Full time
Job Title: Program Support Professional

We are seeking a highly skilled Program Support Professional to join our dynamic team. As a key member of our team, you will play a vital role in monitoring beneficiary progress and maintaining up-to-date case notes.

About Us:

At Maximus Gulf, we are dedicated to delivering exceptional guidance and assistance to beneficiaries. Our team is committed to providing top-notch support, ensuring that individuals receive the resources and encouragement needed to succeed.

Key Responsibilities:

  • Welcome beneficiaries and provide detailed information about our program and its benefits.
  • Guide beneficiaries through the assessment process, utilizing technology such as handheld tablets.
  • Conduct motivational interviews and discuss assessment outcomes with beneficiaries.
  • Create action plans based on assessment results and available services.
  • Monitor beneficiary progress and maintain up-to-date case notes.
  • Escalate any unresolved queries and ensure beneficiary satisfaction through surveys.
  • Collaborate with team members and other departments to ensure seamless service delivery.
  • Uphold company policies, procedures, and ethical standards at all times.

Skills and Qualifications:

  • Bachelor's degree in a relevant field.
  • Fluency in English and Arabic.
  • Minimum 1 year experience working with beneficiaries.
  • Familiarity with CRM systems or similar technology.
  • Strong communication, relationship-building, and problem-solving skills.
  • Compassionate, resilient, and dedicated to serving the community.

Our Work Environment:

  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A supportive and inclusive work environment.
  • The chance to make a meaningful impact in people's lives every day.

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