Program Support Professional
4 days ago
We are seeking a highly skilled Program Support Professional to join our dynamic team. As a key member of our team, you will play a vital role in monitoring beneficiary progress and maintaining up-to-date case notes.
About Us:
At Maximus Gulf, we are dedicated to delivering exceptional guidance and assistance to beneficiaries. Our team is committed to providing top-notch support, ensuring that individuals receive the resources and encouragement needed to succeed.
Key Responsibilities:
- Welcome beneficiaries and provide detailed information about our program and its benefits.
- Guide beneficiaries through the assessment process, utilizing technology such as handheld tablets.
- Conduct motivational interviews and discuss assessment outcomes with beneficiaries.
- Create action plans based on assessment results and available services.
- Monitor beneficiary progress and maintain up-to-date case notes.
- Escalate any unresolved queries and ensure beneficiary satisfaction through surveys.
- Collaborate with team members and other departments to ensure seamless service delivery.
- Uphold company policies, procedures, and ethical standards at all times.
Skills and Qualifications:
- Bachelor's degree in a relevant field.
- Fluency in English and Arabic.
- Minimum 1 year experience working with beneficiaries.
- Familiarity with CRM systems or similar technology.
- Strong communication, relationship-building, and problem-solving skills.
- Compassionate, resilient, and dedicated to serving the community.
Our Work Environment:
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- A supportive and inclusive work environment.
- The chance to make a meaningful impact in people's lives every day.
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