IT Infrastructure Specialist

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia VisionX Technologies, Inc. Full time

About VisionX

We're a cutting-edge technology company driven by innovation and a passion for AI. Since 2017, we've been pioneering custom, agile systems that tackle business complexity head-on.

With expertise in computer vision, 3D modeling, AR, VR, decision sciences, and IoT, we collaborate with world-leading brands to fast-track their AI journey. Our tailored strategies, accelerators, and pre-trained AI assets build real Intellectual Property.

We're proud to be recognized among Fast Company's Top 10 Most Innovative Companies of 2020, Microsoft, and Snap Inc. Our breakthrough solutions drive tangible growth, redefining what's possible.

Your Role

As an IT Infrastructure Specialist, you'll ensure the continuous availability and optimal performance of our critical IT infrastructure. You'll leverage real-time monitoring tools and benchmarking to maintain high uptime, optimize resource utilization, and enhance system reliability and scalability.

Key Responsibilities

  1. Evaluate resource utilization, system uptime, and workload distribution to monitor IT cluster performance.
  2. Compare performance metrics against predefined benchmarks and industry standards to identify optimization opportunities.
  3. Leverage real-time monitoring tools and reporting dashboards to track uptime, response times, resolution rates, customer satisfaction, and resource utilization.
  4. Develop and implement availability management plans and strategies to minimize downtime and ensure service continuity.
  5. Participate in incident and problem management processes to identify root causes of availability issues and implement preventative measures.
  6. Contribute to capacity planning activities to ensure that infrastructure resources are sufficient to meet current and future demands.
  7. Monitor and report on SLA compliance related to availability metrics.
  8. Drive continuous improvement initiatives to enhance the availability and reliability of IT services.


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